Refund Policy

This policy outlines the terms under which refunds may be issued for transactions processed through our platform.

Please note that it will take 5 to 7 business days to process the refunds.

Refund Requests

  • Users must submit refund requests through the designated email.
  • Requests should include transaction details and the reason for the refund.
  • Incomplete or unverifiable refund requests may be declined.

Eligibility for Refunds

  • A refund may be considered if the transaction was unauthorized, failed, or processed in error.
  • Eligibility also depends on the refund terms agreed upon between the transacting parties.
  • Refunds are not granted solely due to change of preference or delayed processing.

Cancellation

  • If a transaction is cancelled before it is fully processed, it may be eligible for a refund.
  • Cancellation requests must be submitted within the stipulated window.
  • Once a transaction is completed, cancellation is subject to additional scrutiny.

Transaction Disputes

  • Disputes may arise from unauthorized charges, failed deliveries, or duplicate transactions.
  • Users must report disputes promptly along with supporting documentation.
  • The platform may coordinate with stakeholders to investigate and resolve the issue.

Chargebacks

  • Chargebacks initiated through banks will be evaluated and responded to in accordance with legal procedures.
  • Frequent or unjustified chargebacks may result in restricted account privileges.
  • Supporting evidence is required from both parties during the chargeback resolution process.

Processing Time

  • Approved refunds are generally processed within a standard working timeframe.
  • Delays may occur due to banking procedures, holidays, or third-party validations.
  • Users will be notified once the refund is initiated.

Refund Criteria

  • The transaction must be verified and validated by our internal team before a refund is approved.
  • Refunds are subject to the nature of the issue, user compliance, and policy adherence.
  • All supporting evidence should be provided for faster resolution.

Refund Methods

  • Refunds are usually credited back to the original source of payment.
  • In certain cases, alternative refund modes may be used based on feasibility.
  • The refund method cannot be changed once the process has been initiated.

Refund Conditions

  • All conditions laid out during the transaction must be met for the refund to be applicable.
  • The refund amount may be adjusted based on service charges, usage, or partial delivery.
  • If any fraudulent activity is detected, refund rights may be forfeited.

Non-Refundable Fees

  • Certain processing or platform charges are non-refundable, irrespective of transaction status.
  • Users will be informed of such charges prior to initiating a payment.
  • These charges cover administrative, compliance, or service-related costs.

Subscription Refunds

  • Subscription-based services may follow a pro-rata refund model, if applicable.
  • Refunds are not granted for services already utilized or consumed.
  • Subscription cancellations must comply with notice periods to qualify for refunds.

Partial Refunds

  • In cases where part of a service has been delivered, a partial refund may be considered.
  • The amount refunded will depend on service consumption or delivery scope.
  • Partial refunds require clear documentation and justification.

Refund Processing Fees

  • Some refunds may involve a minimal processing fee to cover operational costs.
  • This fee will be deducted from the final refundable amount.
  • Users will be informed of any such deduction in advance.

Customer Support

  • Our support team is available to assist users with any refund-related concerns.
  • Queries are handled with care, and efforts are made to resolve them swiftly.
  • Support is available through various channels as listed on our platform.

Communication Channels

  • All refund communications must be made through verified contact methods listed on the website.
  • Users should refrain from using unofficial platforms to seek updates.
  • Prompt communication ensures faster query handling and resolution.

Policy Updates

  • This refund policy is subject to periodic review and changes.
  • Users are advised to revisit the policy page to stay updated.
  • Continued use of the platform implies acceptance of revised terms.

Contact Information

  • For refund-related queries or issues, users may contact the team using the information provided on the official website.
  • Ensure to include transaction reference and user identification for efficient service.
  • All requests are treated confidentially and resolved in a timely manner.