Solution Spot

Questions Meet Opportunities

GENERAL
SERVICES
REFUND & CANCELLATION
How do I create an account on the payment gateway? ✕
Creating an account on our payment gateway is a simple and quick process. You need to provide your basic business details and complete the verification steps to start accepting payments seamlessly.
What payment methods does the platform support? +
Our platform supports multiple payment methods including credit/debit cards, UPI, net banking, and mobile wallets, ensuring flexible payment options for your customers across India.
Is my transaction data safe with your payment gateway? +
Yes, we use advanced encryption technology and follow strict security protocols to protect your transaction data, ensuring safe and fortified payment processing every time.
Can I access the payment gateway dashboard on mobile devices? +
Absolutely, our payment gateway dashboard is optimized for mobile and desktop, allowing you to manage your payments and track transactions anytime, anywhere.
How quickly can I start accepting payments after registration? +
Once your account is verified, you can start accepting payments almost immediately, thanks to our streamlined onboarding process designed for fast activation.
What types of businesses can use this payment gateway service? ✕
Our payment gateway service caters to a wide range of businesses including e-commerce, fintech, gaming, and digital products, helping them process payments efficiently.
Does the payment gateway support recurring billing for subscription services? +
Yes, our platform fully supports recurring billing and subscription management, making it easier for SaaS and other subscription-based businesses to collect payments.
Can I integrate the payment gateway with my existing website or app? +
Our payment gateway offers easy API integration options that allow you to seamlessly embed payment processing features into your existing website or mobile app.
Are there custom payment solutions available for different industries? +
We provide tailored payment solutions customized for specific industries to meet unique business needs and ensure smooth transaction workflows.
Is customer support available for integration assistance? +
Our dedicated customer support team is available to assist you with integration and any technical challenges to ensure your payment system runs smoothly.
How can I request a refund through the payment gateway? ✕
Refund requests can be initiated directly through the payment gateway dashboard, where you can manage and track your refund status easily.
What is the typical processing time for refunds? +
Refund processing times may vary depending on the payment method used, but we strive to complete refunds promptly to ensure customer satisfaction.
Can customers cancel transactions after payment is completed? +
Customers can request transaction cancellations, but these are subject to the merchant’s refund and cancellation policies as governed by the payment gateway terms.
How are refunds reflected in customer accounts? +
Once processed, refunds are credited back to the customer’s original payment method, ensuring transparency and ease of tracking.
Does the payment gateway charge any fees for processing refunds or cancellations? +
Fees related to refunds or cancellations depend on the specific transaction and merchant agreement, which are clearly outlined during onboarding.